Something went wrong?

Everything can be solved. Just contact us, for example via email or the complaint form.

The most common reasons for complaints:

Cause Solution Reason for complaine Yes / No
order not delivered - customer not contacted by carrier contact us as soon as possible - we will track the shipment yes
order not delivered by the carrier within the specified time contact the carrier to arrange an alternative date or storage location - if unsuccessful, contact us, we will find out the necessary information

yes - if the carrier did not provide an alternative date or place to store the shipment

no - if the carrier informed you or tried to find a solution

damaged goods

visibly damaged packaging - check the contents of the shipment before accepting, or refuse acceptance

undamaged packaging - contact us, state the type and quantity of damaged goods and the order or invoice number

no - if you accept a visibly damaged shipment from the carrier without checking the contents

yes - if the shipment packaging does not show any signs of damage from the outside

missing goods

if the package is damaged, where could the goods have fallen out (see previous point)

if goods are missing from an undamaged shipment - contact us - state the type and quantity of goods and the order or invoice number

no - if you accept a visibly damaged shipment from the carrier without checking the contents

yes - in all other cases

expired goods contact us yes
exchange of goods - goods other than ordered contact us yes
inappropriately or mistakenly ordered goods - I will not use them, I request an exchange contact us, specify the type and quantity of goods and the order or invoice number no
other reason contact us and specify your reason according to the stated reason

A satisfied customer is very important to us. A tolerant customer is valuable to us. We try to minimize mistakes, but we cannot avoid them completely.

Complaints and their resolution are a priority for us, by law we have 30 days to resolve complaints, which we do not use.

We will resolve complaints within hours or a few days.